INTERNATIONAL ORDER INFORMATION

SHIPPING RATES:
Shipping costs are only an estimate and not always the exact cost.  When our system collects more than we need for shipping we will refund you the overcharged shipping.  When there's a deficit that we can't cover, we will more than likely ship in alternate packaging that is not the original packaging.  If you are absolutely set on keeping all the original packaging, just let us know in the notes section at checkout and we will hold your package and work out the most affordable shipping options for you.

Customs and Duties: 
International orders will often have taxes and fees that are import related and not something we can control.  If you find that your customs are too high, we can not refund shipping costs if you refuse the package.  UPS packages typically are more scrutinized than the USPS international shipping method.

IF YOU REFUSE THE PACKAGE, YOU WILL NOT RECEIVE A REFUND AS RETURN SHIPPING WILL BE CHARGED TO US.

WARRANTY:
Manufacturer warranties are void when shipping outside of the USA. You can, however, ship the item back for us to pursue a warranty on your behalf. All shipping fees and taxes incurred are your responsibility. Refunds would be for product cost, only when successful.

International Orders:

NO RUSH DELIVERY - WE NEED TO MAKE SURE YOUR ORDER GOES WELL!  ALL ORDERS WILL BE DELIVERED BY A THIRD PARTY DELIVERY SERVICE SO TRANSIT TIMES ARE NOT GUARANTEED.  WE CAN NOT DO ANYTHING ABOUT SHIPPING DELAYS AND WOULD ENCOURAGE YOU NOT TO ORDER IF YOU ARE IN A HURRY!  SORRY, WE JUST WANT YOU TO BE HAPPY!  **ALSO, CAUTION!**  IF AN INTERNATIONAL PACKAGE IS RETURNED TO US AND WE INCUR ADDITIONAL SHIPPING CHARGES THEY WILL ALSO BE DEDUCTED FROM YOUR REFUND.  SINCE SHIPPING COSTS CAN EXCEED THE VALUE OF YOUR ORDER IT IS POSSIBLE THAT RETURNING/REJECTING AN INTERNATIONAL PACKAGE WILL CAUSE YOU A $0 REFUND.  

 

***BEFORE YOU PROCEED WITH A RETURN, PLEASE NOTE: IF YOU HAVE TESTED YOUR NEW SKATES OUTDOORS AND THE WHEELS/SKATES HAVE SIGNS OF USE WE WILL NOT BE ABLE TO REFUND YOUR ORDER***



 

 

Customs and Duties: 

International orders will often have taxes and fees that are import related and not something we can control.  If you find that your customs are too high, we can not refund shipping costs if you refuse the package.  
 
WE CAN NOT FALSIFY CUSTOMS INFORMATION!!!!  CUSTOMS FORMS WILL NOT SAY "GIFT."
 
UPS packages typically are more scrutinized than the USPS international shipping method.  We do not have a way to predict customs charges, as local governing agencies set and collect the amounts due, often based upon an item's value. Oak City Inline Skate Shop does not gain financially from any customs and/or duties paid.  IF A PACKAGE IS RETURNED AND OAK CITY INCURS ADDITIONAL SHIPPING COSTS/FEES/DUTIES RELATED TO TRANSIT, THOSE FEES WILL BE DEDUCTED FROM YOUR RETURN.  SINCE THOSE COSTS CAN SURPASS THE VALUE OF AN ORDER IT IS POSSIBLE TO RETURN AN ORDER AND NOT GET A REFUND.  PLEASE CONSIDER ALL COSTS PRIOR TO PLACING YOUR ORDER!

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. ALL shipping costs are non-refundable. If you receive a refund, the cost of ORIGINAL shipping PAID BY OAK CITY INLINE SKATE SHOP will be deducted from your refund. Please note that while Oak City rarely charges customers for the full cost of shipping when new orders are received so return shipping will likely be higher than the amount noted on your invoice (you pay less than we do when you place a new order).

We recommend using a trackable shipping service or purchasing shipping insurance when returning an item for a refund. We don’t guarantee that we will receive your returned item.

OUR ADDRESS IS:

OAK CITY INLINE SKATE SHOP
6116 PLAIN VIEW HIGHWAY 
DUNN, NC 28334
**WE MOVED EFFECTIVE OCTOBER 5TH - IF YOU SENT YOUR RETURN TO OUR OLD ADDRESS BY OCTOBER 6TH YOU ARE FINE; WE WILL HAVE ACCESS TO OUR OLD ADDRESS THROUGH THE END OF OCTOBER**