INTERNATIONAL ORDER INFORMATION
Shipping costs are only an estimate and not always the exact cost. When our system collects more than we need for shipping we will refund you the overcharged shipping. When there's a deficit that we can't cover, we will more than likely ship in alternate packaging that is not the original packaging. If you are absolutely set on keeping all the original packaging, just let us know in the notes section at checkout and we will hold your package and work out the most affordable shipping options for you.
Customs and Duties:
International orders will often have taxes and fees that are import related and not something we can control. If you find that your customs are too high, we can not refund shipping costs if you refuse the package. UPS packages typically are more scrutinized than the USPS international shipping method.
IF YOU REFUSE THE PACKAGE, YOU WILL NOT RECEIVE A REFUND AS RETURN SHIPPING WILL BE CHARGED TO US.
NO RUSH DELIVERY - WE NEED TO MAKE SURE YOUR ORDER GOES WELL! ALL ORDERS WILL BE DELIVERED BY A THIRD PARTY DELIVERY SERVICE SO TRANSIT TIMES ARE NOT GUARANTEED. WE CAN NOT DO ANYTHING ABOUT SHIPPING DELAYS AND WOULD ENCOURAGE YOU NOT TO ORDER IF YOU ARE IN A HURRY! SORRY, WE JUST WANT YOU TO BE HAPPY! **ALSO, CAUTION!** IF AN INTERNATIONAL PACKAGE IS RETURNED TO US AND WE INCUR ADDITIONAL SHIPPING CHARGES THEY WILL ALSO BE DEDUCTED FROM YOUR REFUND. SINCE SHIPPING COSTS CAN EXCEED THE VALUE OF YOUR ORDER IT IS POSSIBLE THAT RETURNING/REJECTING AN INTERNATIONAL PACKAGE WILL CAUSE YOU A $0 REFUND.
***BEFORE YOU PROCEED WITH A RETURN, PLEASE NOTE: IF YOU HAVE TESTED YOUR NEW SKATES OUTDOORS AND THE WHEELS/SKATES HAVE SIGNS OF USE WE WILL NOT BE ABLE TO REFUND YOUR ORDER***
Customs and Duties:
You will be responsible for paying for your own shipping costs for returning your item. ALL shipping costs are non-refundable. If you receive a refund, the cost of ORIGINAL shipping PAID BY OAK CITY INLINE SKATE SHOP will be deducted from your refund. Please note that while Oak City rarely charges customers for the full cost of shipping when new orders are received so return shipping will likely be higher than the amount noted on your invoice (you pay less than we do when you place a new order).
We recommend using a trackable shipping service or purchasing shipping insurance when returning an item for a refund. We don’t guarantee that we will receive your returned item.
OUR ADDRESS IS: